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IT Helpdesk & Asset Management product logo
  • AWSAvailable on Amazon Web Services
  • Azure· soonComing soon on Microsoft Azure
  • GCP· nextGoogle Cloud is next on the roadmap
Available

IT Helpdesk & Asset Management

IT service desk and asset management server built on GLPI 12.0.0, with MariaDB, the GLPI inventory agent and Webmin on Ubuntu 24.04 LTS. Handle support tickets with SLAs, give users a self-service portal, and keep a CMDB of computers, network devices, software, licences and contracts. Hardware and software inventory arrives automatically from the agent, and the server has already added itself, so your asset list is not empty on first sign-in. The site address follows the instance's public IP.

Version
v12.0.0
Operating system
Ubuntu 24.04 LTS
Architecture
x86_64
Support
Email support

What's installed

Every package and version on the image. Nothing else is installed.

  • GLPI 12.0.0
  • GLPI Agent 1.21
  • Apache 2.4.58
  • PHP-FPM 8.3.6
  • MariaDB 11.4.13 LTS
  • Webmin 2.670

LicensingOpen source (GPL-3.0), no licence key required

Deploy anywhere

IT Helpdesk & Asset Management on AWS.

Google Cloud is next on the roadmap. One clean-room build, one first-boot credential model, one patch cadence — identical on every cloud you run. Every identifier below is the real one; copy it and launch.

  1. AWS

    Amazon Web Services

    AMI · v12.0.0

    Available
    AWS AMI ID

    Shown for your region on the AWS Marketplace launch page once you subscribe.

    Released
    Root volume
    gp3 · 30 GiB
    Instance types
    • t3a.small
    • t3.small
    • t3a.medium
    • m6a.large
    Regions34 regions· show all
    • us-east-1
    • af-south-1
    • ap-east-1
    • ap-east-2
    • ap-northeast-1
    • ap-northeast-2
    • ap-northeast-3
    • ap-south-1
    • ap-south-2
    • ap-southeast-1
    • ap-southeast-2
    • ap-southeast-3
    • ap-southeast-4
    • ap-southeast-5
    • ap-southeast-6
    • ap-southeast-7
    • ca-central-1
    • ca-west-1
    • eu-central-1
    • eu-central-2
    • eu-north-1
    • eu-south-1
    • eu-south-2
    • eu-west-1
    • eu-west-2
    • eu-west-3
    • il-central-1
    • me-central-1
    • me-south-1
    • mx-central-1
    • sa-east-1
    • us-east-2
    • us-west-1
    • us-west-2
    Launch on AWS MarketplaceAWS launch steps

    5-day free trial, then from $0.03/hr software charge (larger instance sizes cost more) plus your own EC2 costs, billed by AWS.

    Subscriptions are open to AWS India (AISPL) accounts. Outside India? Ask us for a private build.

Getting started

From launch to signed in, step by step.

  1. Subscribe on AWS Marketplace and launch in your region with TCP 22, 80 and 8000 open; wait about three minutes for first boot.

  2. Open http://<instance-public-ip>/ and sign in with username admin and your EC2 Instance ID, lowercase exactly as the console shows it (for example i-0123456789abcdef0). Webmin is on port 8000 with the same username and password.

  3. To inventory other machines, install the GLPI agent on them and point it at http://<instance-public-ip>/ with the agent username and password that sudo bash /home/ubuntu/iscripts/glpi_status.sh prints.

  4. SSH as ubuntu with your key pair. Change passwords with sudo bash /home/ubuntu/iscripts/pass_glpi.sh or pass_webmin.sh.

  5. The image serves plain HTTP so it works on a bare IP; add your own domain and certificate, or a load balancer with HTTPS, for production.

Security posture

What this image does and does not ship with, one fact per line.

  • Clean-room build on Canonical's official Ubuntu 24.04 LTS image: every component comes from its own official source, and nothing is copied from any third-party image.

  • GLPI and its agent are the official releases, checksum-verified.

  • The four demo accounts with published passwords are deleted and the installer is removed.

  • No credentials ship in the image: on first boot every instance creates its own admin password, encryption key, OAuth keys, database password and inventory-agent password from EC2 instance metadata (IMDSv2).

  • Files follow the GLPI security guide layout with only the public folder served, and MariaDB listens only on 127.0.0.1.

  • SSH is key-only, and build-time SSH keys, host keys, machine ID, shell history and logs were removed before imaging.

  • The bundled password tools enforce at least 10 characters with upper- and lower-case letters, a number and a symbol.

  • The image is HTTP-only by design: put TLS in front before exposing it publicly, and restrict ports 22 and 8000 to trusted IP ranges in your security group.

  • GLPI is a trademark of Teclib'; this is an independent build.